Terms and Conditions

The following Terms and Conditions of Sale apply to all items and games sold by The Pinball Company, LLC. By making any purchase from our website or store locations, the Purchaser (Buyer) agrees to all terms below:

One Year Limited Warranty

Our One Year Limited Warranty covers telephone diagnosis, repair, and replacement of defective parts for up to one year after you receive your machine. It includes both new and refurbished products. Labor for the first service call within 30 days of receipt is also covered. This warranty excludes items subjected to abuse or misuse, and any item moved or repaired without authorization by The Pinball Company, LLC. Pinball machines and arcades made before 1990, items used in non-residential settings, items used in rental properties, and items noted “as is” are not covered. Coin mechanisms are not included with purchases and are not covered by the warranty.

Product Set Up

Some items on our website require assembly, and most items require a small amount of setup time, with instructions provided via game manuals and our website. We are not responsible for damage due to improper setup. If setup is provided by The Pinball Company, LLC or its authorized representatives, we assume no responsibility for damage to the item or the premises during delivery and setup, including walls, doors, doorways, flooring, etc.

Delivery Times

The Pinball Company, LLC does not guarantee delivery times for any products. Estimates are subject to change based on payment method, product availability, and shipping company turnaround times. The shipping address must be accessible by an 18-wheeler semi-truck; any auxiliary charges for inaccessible addresses must be paid by the customer. Customers must ensure that delivery locations are accessible and know the dimensions of ordered products. Failure to receive an item due to inaccessibility, resulting in its return, will be considered a refusal of delivery and subject to a partial refund per the Returns and Cancellations Policy.

Product Inspection

Upon receipt, immediately unpack items to inspect for damage, following directions on the product packaging. Inspect the item in the presence of the shipper and note any damage on the shipper’s paperwork. Report any damage to us immediately. Minor damage, such as small scratches and nicks, may occur from packaging and transit and does not warrant refusal of delivery or product return.

Drop-shipping and Consignment

We reserve the right to provide products, new and refurbished, from third parties, delivered directly from these sources. Consignment sellers may remain anonymous. Attempts to contact these sources will result in a final sale with no warranty (as-is).

Prices

Prices published or quoted by our representatives may change at any time without notice. Written quotations expire 24 hours from the date issued and are subject to change or termination with verbal or written notice during that period. All quotations and prices are subject to adjustments due to new specifications, modifications, quantities, shipment methods, or other terms not part of the original quotation.

Returns and Cancellations

We prepare items for shipment as soon as they are ordered. Orders must be canceled in writing via email to sales@classicpinballmachine.com within 24 hours of purchase to receive a full refund. Authorized cancellations and returns are subject to up to 25% restocking fees and the cost of shipping and return shipping. Refusal to accept delivery will result in a refund of 50% of the purchase price, minus applicable shipping and storage costs.

Legal Fees

We have the right to collect from purchasers all reasonable costs and expenses incurred in collecting any sums owed, and we shall not be obligated to make further deliveries. Reasonable costs and expenses include, but are not limited to, reasonable attorney’s fees.

Agreement to Terms

The Purchaser (Buyer) confirms that they have read and agree to all terms, conditions, and store policies listed in this document. The Buyer agrees that this agreement and all transactions, disputes, or controversies with The Pinball Company, LLC shall be governed by the laws of the State of Missouri, County of Saint Louis, and agrees that any litigation will be conducted within the State of Missouri, County of Saint Louis.