Welcome to our FAQ page! We’ve compiled a list of the most frequently asked questions to make your pinball experience as seamless and enjoyable as possible. Whether you have inquiries about game features or shipping details, we’ve got you covered. If you can’t find the information you’re seeking, don’t hesitate to contact us directly. We’re always here to help and ensure your pinball journey is exceptional.
We buy most pinball machines made after 1990. We require that you email us pictures of the machine along with an asking price. Please send an email to support@pinballco.com. We will then consider purchasing your machine. We do NOT purchase used arcades or jukeboxes.
We do not currently sell machines outside the US.
We have warehouse/showrooms in St. Louis, Missouri and Columbia, Missouri.
No, the only website we operate on a daily basis is www.classicpinballmachine.com
We accept the following forms of payment on purchases: any major credit card, cash in person, check, or bank wire.
We offer 6, 24, and 36 month financing to consumers. Select “Pay Over Time” at checkout to apply for financing through Bread.
We offer commercial lease/finance options through a third party company.
We collect tax in many states. Sales tax is calculated in our shopping cart and checkout pages.
Once an order is shipped, in transit times vary depending on delivery type chosen at checkout and the location of where the game(s) are being delivered. Curbside deliveries typically take anywhere from 1 to 6 business days, depending on your location. Inside deliveries typically take 2-3 weeks, but occasionally remote locations can be longer. Tracking details are sent to customers when games ship.
Lead times vary from a few days up to 8-10 weeks, just depending on the item. However, most items arrive within 2 to 3 weeks. Feel free to give us a call to find out the lead time on a specific item. We also try to keep our game specific pages updated with lead times as best as possible.
Yes. Occasionally high demand new in box games are not in stock for quite some time. Games available for pre-order are clearly stated on the game specific page under “Lead Time.” Typically, we take a $500 or $1,000 refundable deposit for pre-orders. Once the game is in stock and ready to ship, the deposit becomes non-refundable. Feel free to give us a call if you have any questions regarding pre-orders.
We currently do not sell parts.